Sunday, August 20, 2023 at 12:21:20 AM Coordinated Universal Time
United Kingdom England UK, Birmingham UK, Hounslow


10,001+ employees · IT Services and IT Consulting

About the job

Working Hours: 42.5 per week between Monday to Sunday 7am-11.30pm.

Salary: £24,420.50

Serco have an exciting opportunity for Civil Enforcement Officers to join our Parking Services team.

First and foremost, you will be the face of Serco’s parking enforcement team in the community. As the Civil Enforcement Officer, you are responsible for ensuring enforcement of all on/off street permitted parking regulations in all controlled zones/beats, in accordance with the Traffic Management Act 2004. You will provide vital front-line customer service to the local community and take great pride in your work.

A typical day will see you walking in excess of 10 miles in all weather conditions, including snow, wind and rain, offering guidance and advice in parking matters to the general public and issuing penalty charge notices and authorise removal of vehicles using a handheld computer terminal where appropriate. You will also report any damages or faults with pay & display machines within the borough and carry out gritting at the off-Streetcar parks as and when required, as well as any other duties required by management.

We know that Civil Enforcement Officers are our community’s unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Park Royal.

About You

As front-line Civil Enforcement Officers, you will be confident in dealing with members of the public and have the ability to remain calm and act professionally and courteously at all times and in all situations. You should be approachable, friendly and always promote positive public relations.

It is desireable for candidates to have parking enforcement experience and hold an NVQ Level 2 in Parking Enforcement.

We ask that you are happy to work outdoors in all weather conditions, and have exceptional communication skills in both spoken and written English.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What We Offer

  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied and enjoyable work
  • A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.