CUSTOMER APPOINTMENTS CONTROLLER
East Blatchington, England, United Kingdom
£21,000/Yr - £24,600/Yr · Contract · Director
51-200 Employees · Staffing And Recruiting
About The Job
This Job Is Sourced From A Job Board. Learn Morecustomer Appointments Controller Required In The Stevenage Area
£21,000 Basic Salary + £24,600 Ote
42.5 Hour Week 08:30Am Til 18:00Pm
Our Client Is Looking For A Customer Appointments Controller To Join Their Successful And Close-knit Team In The Stevenage Area.
As A Customer Appointments Controller You Will Be Responsible For Receiving Calls From Customers Who Are Booking Their Vehicles In For Service Work, Obtaining All Necessary Details In Respect Of The Work Required, And The Nature Of Any Problems The Customer May Be Experiencing. You Will Validate The Dealer Management System Records For Existing Customers To Ensure They Are Correct And Up To Date And Create Records For New Customers.
The Role Will Also Require You To Use The Dms Workshop Loading Module, (Training Will Be Provided) To Schedule All Work To Maximise Utilisation In The Workshop, Ensuring That Work Is Capable Of Completion In Line With Customer’s Requirements. Explaining To Customers In A Clear And Concise Manner That A Dedicated Appointment Time Will Be Arranged For Them With A Service Team Manager, Explaining The Benefits Of This System.
You Will Also Offer All Customers, Unless A Leased Vehicle, An Estimate For Work Booked. Ensure That Any Customer Mobility Requirements Are Arranged And Maintain Appropriate Schedules For Courtesy Cars And Collection And Delivery Drivers. You Will Also Raise Vehicle Job Cards For Each Job And Pass Them To The Relevant Service Team Manager, Ensuring That All Service Documentation Is Completed Accurately And That All Vehicles Are Checked For Service Measures And Recalls.
You Will Need To Liaise With The Parts And Service Departments As Well As Provide Regular Reporting, Therefore You Will Need Fantastic Administrative Skills And Have A Great Eye For Detail.
The Ideal Customer Appointments Controller Will Have Previous Motor Trade Experience In A Similar Role; However, The Business Will Also Consider Your Application If You Have A Call Centre Background In A Customer Service Environment.
You Will Be Well Organised And Able To Prioritise Your Work And Have Excellent It Skills. Exceptional Communication Skills Are Essential Along With The Ability To Develop Relationships Effortlessly. This Is A Busy Environment, So You Will Need To Be Completely Unflappable! You Will Be Working In A Team Of Customer Focused Professionals, So Must Enjoy Team Working.
If This Role Sounds Of Interest To You And You Would Like To Hear More Then Please Contact Georgia Twining At Perfect Placement Today!
At Perfect Placement We Specialise In Motor Trade Jobs, So If Your Automotive Career Is Not Heading In The Direction You Wish It To Be, Be Sure To Get In Touch! We Have Over 1,400 Live Vacancies, Ranging From Hgv Technician Jobs Through To Car Sales Executive Jobs.
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