CUSTOMER SUCCESS MANAGER
About the job
At Refinitiv, we provide first class financial information and world class analytics to analyze, compile and sort financial information, to allow our clients to take the right decision at the right time. We help stimulate performance and innovation for our clients, in a fast changing and challenging environment for the financial industry. JOB DESCRIPTION Satisfaction is key for us. Our Customer Success Managers are both product and workflow specialists and are of the utmost importance for our organization. You will be in charge of a portfolio of Investment Bankers, with the aim to ensure the full satisfaction of your users. You will be the main point of contact for our users and in charge of their onboarding and training. We live with our time and understand the need for a hybrid model made of onsite visits and remote trainings. As such, you will coordinate and organize the remote training offering of the team. RESPONSIBILITES Be an expert on your field(s) and advise clients on their respective workflows Train users on the different tools of Refinitiv Solutions Ensure client satisfaction during the whole Client Life Cycle Contribute to the improvement of our tools and data by feeding back client needs and suggestions to our product team Identify additional sales opportunities Organize and coordinate our digital training offering EXPERIENCE AND SKILLS REQUIRED Specialized Master in Financial Markets A 2 to 3 years experience as Investment Banker or as a financial analyst is highly valuable Have the following strengths: good teaching skills, excellent interpersonal skills, optimist, client oriented, organized, passionate, proactive Fluency in German and English is a must
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
12% Off All Orders Hansen’s has everything you need to keep you looking and feeling coastal cool.
12% Off All Orders Hansen's is one of the oldest and largest surf shops in Southern California. With over 55 years doing business in Encinitas CA we have one of the most recognized names in surf retai
Limited Edition UCE-13 PLUS Water Ionizer in Matte Black 40% Off + 7 FREE Gifts with code: HAPPYTIMES at checkout. Shop Now!
Happy New Year Sale! Lowest Prices Ever! Use code: HAPPYTIMES at checkout for 7 FREE Gifts with purchase of a water ionizer. Shop Now!
38% Off Tyent's ACE-13 Above-Counter Extreme Water Ionizer - Lowest Price Ever! Plus, 7 FREE Gifts with code: HAPPYTIMES at checkout. Shop Now!
35% Off Tyent's NEW UCE-13 PLUS (in Satin Silver) Water Ionizer - Lowest Price Ever! Plus, 7 FREE Gifts with code: HAPPYTIMES at checkout. Shop Now!
34% Off Tyent's H2 Hybrid Ionizer - Lowest Price Ever! Plus, 7 FREE Gifts with code: HAPPYTIMES at checkout. Shop Now!
33% Off Tyent's EDGE-9 Turbo Water Ionizer - Lowest Price Ever! Plus, 7 FREE Gifts with code: HAPPYTIMES at checkout. Shop Now!
Up to 33% Off Tyent's NEW UCE-13 PLUS Water Ionizer + 7 FREE Gifts with code: PRESIDENT22 at checkout. Shop Now!