Falkirk, Scotland, United Kingdom
Full-time · Entry Level
501-1,000 Employees · Non-profit Organizations
About The Job-
Job Title: Duty Welfare Rights Officer
Department: Advice Service
Salary: £27,634 - £35,004 Per Annum (Dependent On Skills And Experience)
Contract Term: Fixed Term Until 31 March 2025
Location: Falkirk (Travel To Other Area Offices Required)
At Link, People Are At The Heart Of Everything We Do. Our People Have Made Our Award-winning Social Enterprise The Success It Is Today And As It Continues To Grow, We Want Them To Be The Best They Can Be And To Reach Their Potential.
Link Is Looking For An Experienced Duty Welfare Rights Officer Who Will Be Responsible For Delivering A High-quality Benefits Advice, Advocacy And Training Service To Both Internal And External Clients Of Link Group And Partner Organisations.
The Post Holder Will Work In Collaboration With Housing And Debt And Money Advice Staff To Provide Clients With Budgeting Support To Minimise Rent Arrears And Maximise Rent Collection. The Role Involves Having Responsibility For The Ongoing Management Of A Welfare Rights Caseload Including Reviewing And Ongoing Maintenance Of Cases Until Resolution Of Client’s Issues.
The Duty Welfare Rights Officer Will Provide A Limited Service Directly To The Falkirk Area Office But Will Also Provide Cover For Staff Absences Across The Team And Assist In Any Areas Experiencing An Increased Demand.
You Will Have Relevant Welfare Benefits Training And Have Excellent And Recent Knowledge Of The Welfare Benefits System And Welfare Reform As Well As Experience Of Representation At Social Security Appeal Tribunals And In-depth Experience Of All Aspects Of Social Security Law.
The Successful Candidate Will Have Excellent Customer Care And Empathy Skills With Commitment To Equal Opportunities. Excellent Negotiation, Mediation And Listening Skills Are Essential For This Role And Extensive Experience Of Giving Advice In Relation To Social Security Benefits Including Complex Cases Is Essential For This Role.
A Full Clean Uk Driving Licence Is Required For This Role.
In Return You Will Be Offered The Opportunity To Enhance Your Skills And Knowledge Through Employee Training And Development. You Can Expect To Work In A Supportive, Trusting And Transparent Working Environment, With The Autonomy To Offer Creative And Innovative Solutions Whilst Maintaining Link’ S Values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge And Transparency.
For Further Information On The Main Position Accountabilities And A Comprehensive List Of The Essential And Desirable Criteria Required For This Post, Please Refer To The Job Specification In The Job Information Pack Above.
What’s In It For You?
As An Investor In People, We Strive For Continuous Improvement Through The Management And Growth Of Our Staff, Offering A Wide Range Of Training And Development Opportunities.
As A Link Employee, You'll Likely Benefit From The Following:
Generous Annual Leave Entitlements;
Competitive Defined Contribution Pension With Matched Employer Pension Contribution Rates, With The Option To Make Additional Voluntary Contributions;
Non-contributory And Non-contractual Life Assurance Scheme Providing Death In Service Benefits To Nominated Beneficiaries
Non-contributory And Non-contractual Healthcare Cash Plan For Employee And Dependents To Support Health And Wellbeing And Discounts On Shopping, Restaurants And Other Services;
Free And Confidential Employee Assistance Program And Services For Employees And Their Immediate Household Dependants To Support Health, Mental And Financial Well-being;
Enhanced Company Sick And Familial Pay Entitlements;
Access To A Savings And Borrowing Scheme;
Cycle To Work Scheme; And Much More!
You Will Work With Colleagues Who Offer Support To Ensure Our Customers' Expectations Are Met. In Return, We Are Looking For Applications From People Who Will Contribute To Our Aims And Work To The Highest Professional Standards.
This Post Is Subject To Basic Disclosure.
Closing Date: Midnight On Monday 11 April 2022
Interview Date: Interviews Are Being Held On Monday 25 April 2022 At Link’s Falkirk Office Where Social Distancing Will Be Observed
How To Apply
Our Online Application Method Is The Most Efficient Way To Apply And Can Be Started By Clicking The “Apply Now” Button Below. You Must Complete An Application Form To Be Considered For Any Of Our Vacancies But You Don’t Need A Cv To Apply For Our Positions. Also, If You Aren’t Sure About How Long You Have To Fill In The Form, You Will Be Able To Save It And Return To It By Clicking On The ‘My Applications’ Tab Of The Vacancy Search Page And Entering Your Username And Password.
We Can Offer Suitable Alternative Methods To Apply If Requested Including Although Not Exclusively; Hard Copy, Braille And Audio. You Can Request These By Emailing Our Resourcing Team At Jobs@Linkhaltd.Co.Uk And Detailing Which Format You Would Require.
Please Note That Cv's Will Not Be Considered.
Please Note Should An Internal Applicant Be Successful In Applying For This Position On Either A Seconded Or Permanent Basis, They Will Move To The Terms And Conditions Associated With The Role For The Duration Of The Time They Are In Post. The Terms And Conditions Are Outlined In The Advert Above, And In The Job Description.
Link Is An Equal Opportunities Employer And We Welcome Applications From All Sectors Of The Community. Our Offices Are Fully Accessible To Wheelchair Users And We Will Interview All Disabled Candidates Who Meet The Essential Criteria.
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