Middlesbrough, England, United Kingdom

Full-time · Associate

51-200 Employees · Financial Services

About The Job-

Operations Support Administrator / Planning And Logistics Coordinator Who Has Excellent Communication, Organisational, Time-management And Administrative Skills With The Ability To Provide A High Level Of Service To All Client Enquiries Is Required For A Global And Well-established Leading Towage Company Based In Teesside, Middlesbrough, North Yorkshire.

Candidates Will Need A Solid Administration Or Operational Support Background With Previous Stakeholder Management Or Customer Service Experience. Any Previous Experience Of Logistics Planning Would Be Highly Desirable, Although Not Essential.

Salary

The Salary Is Broken Down Into The Following Parts:

Starting Salary During Probation: £25,000 Per Annum

Salary After Probation: £26,000

Salary After Full Trained: Up To £30,000

Benefits: Target 5% Annual Bonus, Bupa Health And Dental Care, Pension (Matched Contributions Up To 10%)

Location: Teesside, Middlesbrough, North Yorkshire

Job Type: Full-time, Permanent

Working Hours

The Role Will Be Part Of A Team Which Will Work On A 24/7 Rota Basis.

The Rota Is As Follows

7 Day Shifts, 7 Full Days Off, 7 Night Shifts, 7 Full Days Off

Day Shift Hours: 08:00 – 20:30 With 1 Hour For Break

Night Shift Hours: 20:00 – 08:30 With 1 Hour For Break

Holidays Are Incorporated Into The Rota, However Shift Swaps Can Be Arranged To Accommodate Specific Days Off And Longer Periods Of Leave.

Job Overview

We Have A Fantastic New Job Opportunity For An Operations Support Administrator / Planning And Logistics Coordinator (Known Within The Business As A Customer Service Operator) Who Has Excellent Communication, Organisational, Time-management And Administrative Skills With The Ability To Provide A High Level Of Service To All Client Enquiries.

Working As The Operations Support Administrator / Planning And Logistics Coordinator You Will Be Responsible For Providing A High Standard Of Operational Support In Order To Deliver Efficient Services To Customers.

As The Operations Support Administrator / Planning And Logistics Coordinator You Will Be Key In Establishing And Maintaining Good Customer Relations And Manage Stakeholders Both Inside And Outside Of The Organisation.

Duties

Your Duties And Responsibilities As The Operations Support Administrator / Planning And Logistics Coordinator Include:

Manage Bookings And Changes For All Towage Operations Co-ordinated Through The Centre And Ensure Information Is Passed In A Timely Manner To The Relevant Employees

Be The Company Representative With Customers And Other Organisational Stakeholders, Develop And Maintain Good Relationships And Co-ordinate Regularly With Them

Accurately Enter All Necessary Data And Information Into The Booking, Scheduling And Invoicing Systems

Organise The Scheduling And Logistics Of Crew And Tugs In Order To Ensure The Most Efficient Use Of Assets To Deliver Optimum Service

Work Closely With The Operations Team, Crew And Technical Departments To Ensure That Tugs Are Available For Scheduled Maintenance As And When Required

Proactively Prepare And Maintain An Operational Forecast And Spot Hunting Reports

Liaise With The Crewing Department To Maintain Operational Availability And Ensure Compliance With Relevant Working Time Legislation

Manage Any Short-term Absences Or Exceptional Additional Needs In Liaison With The Crewing Department

Ensure Customer Contact Information Is Maintained And Accurate

Assist With General Administration Tasks And Undertake Such Other Duties As May Be Required From Time To Time To Ensure The Operational Efficiency Of The Business

Regularly Process Operational Invoice Information Which Has Been Entered Into The Sales Database In Order To Keep An Accurate Record Of Work Performed, And To Facilitate Efficient Production Of Sales Invoices

Candidate Requirements

Knowledge And Experience Of Logistic Planning Preferred

Experience In An Administrative / Operational Role Essential

Stakeholder Management And Customer Service Experience Required

Proficient In It Systems Essential

Apply Today…

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Job Ref: Awdo-p8352

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