Overview

Premier Contact Point is known for the reliability and excellence of its customer contact solutions, backed by class-leading service and support. Every day, Premier Contact Point is trusted by government, non-profit and businesses throughout Australia to handle their most important customer interactions. With a passion for improving customer outcomes and the technology that drives them, Premier Contact Point is a market leader in cloud based customer contact and self-service technologies. Premier Contact Point is a true cloud contact centre solution that delivers the ultimate customer experience. Built with the modern consumer in mind, it brings together the very best of high-end contact centre features, smartphone engagement, BI and reporting. Customers love the ease of integration, the highly intuitive agent interface and a suite of administration tools for easy configuration, even for non technical users.

Website

https://premiercontactpoint.com/

Phone

1300 85 11 11Phone number is 1300 85 11 11

Industry

IT Services and IT Consulting

Company size

11-50 employees

1986

Specialties

Cloud Customer Contact Solutions, Call Centre Software, IVR, Self-Service IVR, Call Recording, Speech Analytics, Microsoft Teams Integration, CRM Integration, and Workforce Management Solutions