201-500 employees · IT Services and IT Consulting
About the job
Full details of the job.We would expect the successful candidate to have a minimum of 5GCSE's graded A-C or equivalent. Each member of the Service Desk must also be able to pass a , which checks the candidates right to work in the UK, their identity, their criminal record, and their employment history (for the last 3 years).
Vacancy NameService Desk Analyst Vacancy NoVN149 Employment TypeFull-Time LocationHarrogate Type of VacancyPermanent Job Description (external use)
|Service Desk Analyst
Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.
Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in-depth technical assistance from our product support specialists.
Duties will include, but are not restricted to the following:
The below lists several advantageous skills and experience, which are not necessary, but would benefit you within a role on our Service Desk team
The company's standard hours of work are 9.00 until 5.30pm, Monday to Thursday, with one hour for lunch, and 3:30pm on a Friday. However due to the nature of this role there will be the need for flexibility in relation to working hours.
Overtime and travel for business purposes are generally planned, and notice will be given wherever possible. After training has been completed, the post holder would be on-call 1 in every 3 weeks (an allowance is paid for this) and overtime is often required.
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