TECHNICAL CUSTOMER SUPPORT ANALYST
About the job
Do you have a passion for problem solving and enjoy troubleshooting? Are you a graduate/college leaver or someone who is in work who has a interest in IT? Maybe you’re the go-to person for friends or family or you’ve built your own PC & are looking for your first step into an IT career? If any of the above sound like you, we have the perfect opportunity for you! We’re currently expanding our support teams and are looking to hire a number of Technical Customer Support Analysts of all levels of experience including people with no prior experience within an IT environment!
Your main responsibility will be to provide excellent IT support to our colleagues working in store, off site and in our offices. You will receive all kinds of queries either online, by phone or through online chat and will assess the problem before following it through to either resolution or escalation to our specialist teams. You’ll take full ownership of the problem, ensuring they’re updated on progress if it’s not a quick fix. We work on shift rotations to ensure all areas of the company have assistance available to them so the role also involves some weekend work, we are happy to discuss any flexibility you might need .
There’s lots of support and mentoring as you learn the role but ideally, in order to be successful you will have:
• Have a keen interest in technology – maybe even just the ‘go to’ for friends and family.
• The ability to communicate well with customers, managing priorities from start to finish and have a helpful attitude towards understanding issues and finding solution.
We look forward to hearing from you!
What can we offer you ?
For over three decades our purpose hasn’t changed: we are here to make a positive difference to the lives of all through the exceptional products, services and value we offer – this is what sets us apart. At Specsavers we promise to make you feel good, smart and cared for.
We are on an exciting journey – we are constantly nurturing talent from within which has led to multiple promotions from Service Desk management as well as other routes within our Technology division. Specsavers have a big focus on development, let’s talk about where you want your career to be!
We offer a competitive salary and an excellent bonus plan – you will be entitled to two bonuses – one based on your own personal performance which is paid quarterly (and works out to be around £550 per quarter!) and an additional company bonus that is based on the performance of the business. You’ll also receive private healthcare and dental cover and be entitled to life assurance along with a good pension.
There is a huge amount of career opportunity from this team within IT as well as across the rest of the business so if you are looking for your next career move with a company that will allow you to make your mark – we’re here waiting!
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